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We know your holiday is important to you and your family, so it’s equally important that your money is protected. That’s why Magical Traveller is a member of Merlin Travel Group, and Protected Trust Services protect all our holidays.

This is in addition to our own ATOL licence to protect your package holidays.

Who are PTS?

PTS is a leading association of travel agents and tour operators, who hold our members to the highest standards of consumer protection and customer service. We ensure that all of our members provide incredible travel experiences and a top notch service, backed by complete financial and holiday protection. This means that when you book with a PTS member, you know youโ€™re always getting an incredible holiday experience, and the best protection money can buy!

  • PTS provide industry leading financial and holiday protection. If something doesnโ€™t go to plan, you can rest easy knowing that your money is protected.
  • PTS holds its members to the highest possible standards, ensuring you receive an incredible holiday and unbeatable customer service.
  • PTS provide expert support and guidance for holiday consumers. We help you to make the most of your holiday whilst staying protected.
  • PTS can help mediate and resolve any customer complaints. In the rare event of a complaint, we can help remedy the situation and get you the outcome you want.
  • PTS work closely with the Foreign Commonwealth and Development Office (FCDO), so weโ€™re always up-to-date with any help and guidance, especially in an emergency.

How Does PTS Holiday Protection Work?

We offer the ultimate in holiday protection! We use a combination of trust accounts, insurance and ATOL protection, ensuring that your money is 100% secure. We also run a transparent track-and-trace system, so you can always know exactly where your money is at any moment, right down to each individual booking and every single penny!

How can you check our membership?

You can check our membership to Merlin Travel Group by clicking here or the shield above.