What Makes PTS Protection Unique?
At Magical Traveller, we understand how much your holiday means to you and your family. That’s why we prioritise protecting your money as much as creating unforgettable travel experiences. As a proud member of Merlin Travel Group and Protected Trust Services (PTS), we go above and beyond to ensure your financial security.
In addition to being independently protected through PTS, we also hold our own ATOL licence as a member of Merlin Travel Group, giving you double peace of mind when booking your dream holiday with us.
What Is Protected Trust Services (PTS)?
Protected Trust Services (PTS) is a leading organisation that ensures travel agents and tour operators adhere to the highest standards of consumer protection and customer service. When you book with a PTS-accredited member like Magical Traveller, you’re not just booking a holiday – you’re securing a travel experience backed by unmatched financial protection and peace of mind.
Here’s why PTS protection stands out:
- • Industry-Leading Financial Security: Your money is held in a trust account and covered by insurance, ensuring it’s 100% safe, no matter what.
- • Transparent Track-and-Trace System: You can track every penny of your booking at any time, giving you complete confidence in where your money is and how it’s being used.
- • Unbeatable Standards: PTS members are held to the strictest requirements, meaning you’ll always receive exceptional service and protection.
- • Expert Guidance and Support: PTS works with the Foreign, Commonwealth & Development Office (FCDO) to stay up-to-date with travel advice, ensuring you’re informed and supported in emergencies.
- • Complaint Mediation: In the rare event something goes wrong, PTS offers a mediation service to resolve any issues efficiently.
How Does PTS Holiday Protection Work?
At Magical Traveller, every booking benefits from PTS protection, which combines trust accounts, comprehensive insurance, and ATOL certification to secure your funds. Here’s how it works:
- Your Money Is Deposited Into a Secure Trust Account: This account is entirely separate from our operational funds, meaning your money is untouched until your holiday has been provided.
- Insurance Covers Every Penny: PTS partners with industry-leading insurers to safeguard your payments, ensuring you’re covered even in unexpected situations.
- Complete Transparency: With PTS’s track-and-trace system, you can see exactly where your money is and how it’s being managed, providing full accountability for every penny.
This innovative approach means your holiday is protected from start to finish, giving you total peace of mind when booking with Magical Traveller.
Our Partnership with Merlin Travel Group
As a member of Merlin Travel Group, Magical Traveller benefits from a network of like-minded travel professionals who are committed to delivering exceptional holidays with the highest levels of service and protection.
This partnership ensures we have access to the best travel deals, expert training, and robust protection systems, allowing us to offer you unparalleled value and peace of mind.
How can you check our membership?
We’re proud to showcase our affiliation with Merlin Travel Group and Protected Trust Services. You can verify our membership through the following:
• Click the Merlin Travel Group membership link for confirmation.
• Look for the PTS shield on our website, a hallmark of trusted travel professionals.
Why Book with Magical Traveller?
Booking with Magical Traveller means you’re not just choosing a travel agency – you’re choosing a partner dedicated to creating magical memories while ensuring your money is safe every step of the way. Our commitment to PTS protection, Merlin Travel Group membership, and ATOL licensing gives you confidence and reassurance, so you can focus on what truly matters – enjoying your holiday.
Ready to book your next adventure? Contact us today, and let us help you plan a holiday that’s as secure as it is extraordinary.